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Frequently Asked Questions

How do I reset my password?

If you forgot your password, follow the steps as below-

1. Click "Forgot password" on the Login page

2. Enter your email and we’ll send you a link to reset your password.

3. Click on the "Reset Password" option in the email and you will be directed to andSons wesbsite to reset your password

4. Once done, click the "Submit" button and you will be redirected to the main page once your password has been successfully reset.

Where do you ship to?

Our delivery is country-wide.

How much is the delivery fee?

Delivery is RM7 and discreetly shipped to your door.


You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will also not be able to change the delivery address once the order is approved.


Should the first attempt of the delivery is unsuccessful, we will contact you for re-delivery.

What is the delivery timeline?

Your order will be delivered next working day if your order approved before 5pm.

What payment methods do you accept?

We accept Amex, Visa and Mastercard as a payment method.

How do I edit my payment details?

You may update your payment details here: https://andsons.my/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Payment Details'. Click on 'Save New Card'.

What should I do if my payment has failed?

You may update your payment details here https://andsons.my/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Card Details'. Click on 'Save New Card'.

We appreciate if you can let us know once the payment has been updated and we will assist to trigger the charge again to the new card.

What should I do if I receive a faulty or damaged item?

Kindly contact our customer care team via Live Chat or email at [email protected].

Our team may ask you for a photo of the damaged/faulty item for us to investigate further and we appreciate your kind cooperation.

Can I cancel my subscription?

Absolutely! You may cancel your subscription anytime before your subscription is renewed.


To cancel your subscription, please follow the steps below:

  1. Login to your account dashboard
  2. Select Dashboard > Subscriptions > Active Subscriptions
  3. Click on the "Cancel Subscription" button for the product you'd like to cancel
  4. It will prompt our Live Chat to open and our customer care team would be able to help you


Can I pause or change the date of next subscription order?

Not quite ready for your next shipment? Or do you need your order to ship out a bit early this month?

Reach out to us via Live Chat and our customer care team would be able to assist you.